Last updated: June 1, 2024
Introduction
This Privacy Policy explains how 海口润利振科技有限公司, operating under the trading name Ripple Zen (we, us, or our), collects, uses, discloses, and protects your personal information when you visit our website at ripplezen.surf or interact with our services.
We are a company registered in the People's Republic of China with our registered address at 龙华区国贸路15号国联大厦A座1104室, 海口市, Hainan Province, China 570000. Ripple Zen is committed to protecting your privacy and handling your personal data with transparency and care.
This policy describes your rights regarding your personal data and how you can exercise them. By using our website or services, you acknowledge the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you communicate with us through our website, email, or other channels. This may include:
- Your full name and job title
- Email address and phone number
- Company name and business address
- Details about your project requirements or technical inquiries
- Any other information you choose to share in your communications with us
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies. This includes:
- Your IP address and approximate geographic location
- Browser type, version, and language preferences
- Operating system and device type
- Pages visited, time spent on each page, and navigation patterns
- Referring website or source through which you found us
Information from Third Parties
In some cases, we may receive information about you from third-party sources, such as business partners, professional networking platforms, or publicly available databases. We use this information to supplement our understanding of your potential needs and to provide more relevant communications.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery. To respond to your inquiries, provide quotations, deliver our consulting and integration services, and manage our client relationships.
- Communication. To send you updates about our services, industry insights, and relevant technical content. You may opt out of marketing communications at any time.
- Website Improvement. To analyse how visitors interact with our website, identify technical issues, and optimise user experience.
- Legal Compliance. To comply with applicable laws, regulations, and legal processes, including those related to data protection and anti-corruption.
- Security. To protect our systems, detect and prevent fraudulent or unauthorized activity, and maintain the integrity of our technology infrastructure.
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, our processing of your personal data is based on the following lawful grounds:
- Consent. Where you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications.
- Contractual Necessity. Where processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests. Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms. Our legitimate interests include responding to inquiries, improving our services, and maintaining the security of our systems.
- Legal Obligation. Where processing is necessary to comply with a legal obligation to which we are subject.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with the following categories of recipients:
- Service Providers. Trusted third-party vendors who assist us in operating our website, managing communications, processing data, and delivering services. These providers are contractually bound to protect your data and may only use it for the specific purposes we instruct.
- Professional Advisors. Legal, accounting, and consulting professionals who provide services to us and are bound by confidentiality obligations.
- Legal Authorities. When required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers. In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you interact with our site.
We use the following types of cookies:
- Essential Cookies. Required for the basic operation of our website, such as maintaining session state and security.
- Analytics Cookies. Help us understand how visitors use our site by collecting anonymised data about page visits, navigation paths, and referral sources. We use this data to improve our website content and structure.
- Functional Cookies. Remember your preferences and settings to provide a more personalised experience on return visits.
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS (Transport Layer Security) protocols
- Secure data storage with access controls limited to authorized personnel
- Regular security assessments and vulnerability testing
- Employee training on data protection practices and confidentiality
- Incident response procedures for potential data breaches
While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but will promptly notify you in the event of a data breach that affects your personal information, as required by applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods are determined based on:
- The nature of the data and the purpose for which it was collected
- Legal and regulatory requirements for record retention
- Limitation periods for potential legal claims
- Our legitimate business needs for maintaining accurate records
When data is no longer required, we securely delete or anonymise it in accordance with our data retention and disposal policies.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Under the General Data Protection Regulation (GDPR)
If you are located in the EEA or the UK, you have the right to:
- Access. Request a copy of the personal data we hold about you.
- Rectification. Request correction of inaccurate or incomplete data.
- Erasure. Request deletion of your personal data where there is no compelling reason for continued processing.
- Restriction. Request that we restrict processing of your data in certain circumstances.
- Portability. Request transfer of your data to another service provider in a structured, commonly used format.
- Objection. Object to processing based on legitimate interests or for direct marketing purposes.
- Withdrawal of Consent. Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
Under the California Consumer Privacy Act (CCPA)
If you are a resident of California, USA, you have the following additional rights:
- Right to Know. Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom it was shared.
- Right to Delete. Request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Opt Out. Opt out of the sale of your personal information. We do not sell personal information as defined by the CCPA.
- Right to Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.
International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence, including China and the United States. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer your data internationally, we implement appropriate safeguards to ensure an adequate level of protection. These safeguards may include:
- Standard contractual clauses approved by the European Commission
- Binding corporate rules
- Verification that the recipient country has been deemed to provide adequate protection by relevant authorities
- Other lawful transfer mechanisms as required by applicable data protection laws
By using our services, you acknowledge that your information may be transferred to and processed in countries outside your jurisdiction of residence.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete that information as soon as possible. If you believe that a child has provided us with personal data, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites, plugins, or services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of any third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the Effective Date at the top of this policy and may notify you through our website or by other appropriate means.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
If you are located in the EEA or the UK, you also have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable data protection laws.